FAQ

JETS Australia swimwear is true to size, though we do recommend checking our size guide.

If you’re still unsure, you can chat to one of our trained fit specialists - our teams will be happy to help you find the style and fit that works for you.

All items displayed are in stock, however you’ll need to check the colour and size that applies to you. If your size or colour is not showing, then unfortunately this item is out of stock.

If you need help finding similar style options, our Customer Care Team will be able to help you.

Absolutely. If you wish to change your currency, you can click the arrow in the top left and choose NZD from the drop-down menu.

Note: If you're a UK or US customer, this will take you to your local site so you can shop in your currency. For Canadian customers, you'll be able to change to your currency through the US website.

Yes, you can purchase e-gift cards online. Please visit our gift cards page to select your amount and your personalised message.

Yes, you can redeem your gift card online. To redeem your gift card, enter your gift card number and PIN in the 'Order Summary' tab at checkout.

If you have any issues, please contact our Customer Care Team.

Yes, some products will come back in stock. Please check back on the site or contact our Customer Care Team to find out about product availability.

We currently ship to the following countries: Australia, New Zealand, Canada, UK and US.

If you're not a AU or NZ customer, please use the links below to direct you to your local site.

* United Kingdom

* United States / Canada

Yes, JETS does ship to Australian PO boxes.

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Our delivery timeframe is 1-3 business days for metropolitan areas and up to 14 days for regional areas (For for NZ orders, DHL Express is 2-4 business days)

Australia

All orders over AU$150: FREE shipping

Orders under AU$150: AU$10

New Zealand

All orders over AU$150: FREE shipping

Orders under NZ$150: AU$20

Once an order has been placed, no changes can be made.

We recommend contacting our Customer Care Team who will help you get in touch with the shipping carrier to organise a redirect for you.

We offer 60-day extended returns for all orders placed between 1st December and 24th December 2024, provided you have:

• Proof of purchase (order number)

• Garment/s are in their original condition, with tags and hygiene stickers still attached.

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

​Please note: $30 Sign Up discount code is applied proportionally across each item purchased and on returning the sign up code will be forfeited accordingly.

All returns and exchanges can be completed using the portal links below in Step 2.

All returns and exchanges can be completed using the portal links below in Step 2.

Step 1: Go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

If you checked out as Guest please check the order confirmation that was emailed to you.

Step 2: Then open the Refundid Portal and provide your order number for DHL to identify your order.

Step 3: Select the item/s you wish to return or exchange, provide a return reason (if relevant) and select your shipping method.

Step 4: Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.

Note: Returns and exchanges are
processed within 3-5 business days of being received at our warehouse. Please
keep your return reference number as this can be used to track your return.

Please rest assured,you can always reach out to our Customer Service team who are more
than happy to help

Please check the returns policy on the stockist’s website. We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

Refunds will be processed to the original payment method within 5 business days of Jets receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.

Note: JETS cannot be held accountable for banking institution processing timeframes.

An online order can be returned to any JETS Concept Store (Bondi Junction or Westfield Shopping Store Miranda) for an exchange or refund provided it is:

• Within 30 days of purchase

• You have your order number

• Items are in their original condition, with tags and hygiene stickers still attached.

• You may return your online order to a JETS Concept Store for a refund, however, the request will be progressed to our Customer Care Team and will be processed within 5 business days to the original payment method.

Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.

Refundid is a third party platform that enables instant refunds. Log in or create an account with Refundid and lodge your return to receive an instant refund. Then simply download your return label and send back your items within 7 days.

When signing up to Refundid you will be asked to provide a BSB and Account Number. Your refund will appear in this nominated bank account. 

No, Refundid is free for all customers in Australia and New Zealand to use, with no additional cost. You will only be charged if your return is not received within 30 days.

You have 7 days to post your return after lodging your return through Refundid. If your return tracking has not updated within 7 days, Refundid will reverse the instant refund.

Yes! Since you haven’t paid for the items in full yet, you will need to keep up with your Afterpay instalments to avoid dishonour fees from Afterpay.​

Yes, Refundid is capped at $1,500 per order.

We’ve launched an exciting new website so if you’re an existing customer, you’ll need to activate your account by creating a new password here​.

This means you’ll have access to your existing account, including your order history.

Once you filled out the form on our activation page, you’ll receive a confirmation email that your account has been successfully activated.

This means your activation is complete and you’ll have access to your account.

Is this your first time logging in to your account after 28th June 2022? If so, please enter your existing account details and create a new password here.

If you are still having difficulties, please contact our Customer Care team.

Find your nearest stockist by searching your location or postcode in our store locator.

Please check the returns policy on the stockist’s website.

We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

We accept Visa, MasterCard, Amex, Google Pay, Apple Pay, Paypal, AfterPay and Shop Pay. Read more on our payment options.

At JETS, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.

All orders are processed through a secure checkout system provided by Shopify Payments.

Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Shopify Payments.

Everyone who joins the JETS Australia email list will receive a $30 off Sign Up Exclusive Discount Code. Applicable for full price styles only and is valid for 30 days.

Yes, the welcome code requires a minimum spend of $50 and is applicable only on Full Price styles. Discount code can not be used in conjunction with any promotions.

Unfortunately, you cannot use your discount code once it has expired.