Welcome to the New JetsAustralia.com - Activate Your Account Free shipping on all orders over $150 and free returns Sending Gifts for Christmas? Order before 14th Of December (except WA & NT) - Read More

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Existing members: Enter your existing details and create a new password to activate your account.

ACTIVATE YOUR ACCOUNT

Account Activation

We’ve launched an exciting new website so if you’re an existing customer, you’ll need to activate your account by creating a new password here​.

This means you’ll have access to your existing account, including your order history.

Once you filled out the form on our activation page, you’ll receive a confirmation email that your account has been successfully activated.

This means your activation is complete and you’ll have access to your account.

Is this your first time logging in to your account after 28th June 2022? If so, please enter your existing account details and create a new password here.

If you are still having difficulties, please contact our Customer Care team.

Shop Online

JETS Australia swimwear is true to size, though we do recommend checking our size guide.

If you’re still unsure, you can chat to one of our trained fit specialists - our teams will be happy to help you find the style and fit that works for you.

All items displayed are in stock, however you’ll need to check the colour and size that applies to you. If your size or colour is not showing, then unfortunately this item is out of stock.

If you need help finding similar style options, our Customer Care Team will be able to help you.

Absolutely. If you wish to change your currency, you can click the arrow in the top left and choose NZD from the drop-down menu.

Note: If you're a UK or US customer, this will take you to your local site so you can shop in your currency. For Canadian customers, you'll be able to change to your currency through the US website.

Yes, you can purchase e-gift cards online. Please visit our gift cards page to select your amount and your personalised message.

Yes, you can redeem your gift card online. To redeem your gift card, enter your gift card number and PIN in the 'Order Summary' tab at checkout.

If you have any issues, please contact our Customer Care Team.

Yes, some products will come back in stock. Please check back on the site or contact our Customer Care Team to find out about product availability.

Shop from Stockists

Find your nearest stockist by searching your location or postcode in our store locator.

Please check the returns policy on the stockist’s website.

We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

Payment

We accept Visa, MasterCard, Amex, Google Pay, Apple Pay, Paypal, AfterPay and Shop Pay. Read more on our payment options.

At Jets, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.

All orders are processed through a secure checkout system provided by Shopify Payments.

Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Shopify Payments.

Delivery

We currently ship to the following countries: Australia, New Zealand, Canada, UK and US.

If you're not a AU or NZ customer, please use the links below to direct you to your local site.

* United Kingdom

* United States / Canada

Yes, Jets does ship to Australian PO boxes.

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Our delivery timeframe is 1-3 business days for metropolitan areas and up to 14 days for regional areas (For for NZ orders, DHL Express is 2-4 business days)

Australia

All orders over AU$150: FREE shipping

Orders under AU$150: AU$10

New Zealand

All orders over AU$150: FREE shipping

Orders under NZ$150: AU$20

Once an order has been placed, no changes can be made.

We recommend contacting our Customer Care Team who will help you get in touch with the shipping carrier to organise a redirect for you.

Returns

We offer 60 day extended returns for all orders placed between 23 November and 19 December, provided you have:

• Proof of purchase (order number)

• Garment/s are in their original condition, with tags and hygiene stickers still attached.

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Submitting your return

Step 1: Go to My Account then click on the Returns tab to see your orders.

Step 2: If your order is within our 30 day policy, you'll be able to select the order you'd like to return or exchange.

Step 3: Once selected, you'll be directed to the Australia Post website. (Note: For all New Zealand orders, please use the DHL Returns Portal instead).

Step 4: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.

Note: Returns are processed within 3-5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return via Australia Post.

If your item was delivered to an International address (including New Zealand), please use the DHL Returns Portal and follow the steps within the Portal to complete your return.

Please check the returns policy on the stockist’s website. We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

Please direct all return or exchange packages to:


Jets Online Returns
c/Quantium Solutions
PO Box 5151
Minto NSW 2566
Australia

Refunds will be processed to the original payment method within 5 business days of Jets receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.


Note: Jets cannot be held accountable for banking institution processing timeframes.

Jets doesn't currently have any physical stores.

Rewards

Everyone who joins the JETS Australia email list will receive a $30 off Sign Up Reward. This is automatically applied when you sign into your account and is valid for 30 days.

Your $30 off Sign Up Reward will be available to use 24 hours after registration and will automatically apply when you sign into your account. This is valid for 30 days after signup.

No, there is no minimum spend on Rewards, however it can only be used on full-price products and can not be used in conjunction with any promotions.

Unfortunately, you cannot redeem your reward once it has expired.