Delivery and Returns

• Delivery time frame is 1-3 business days for metropolitan areas and up to 14 days for regional areas (For NZ orders, DHL Express is 2-4 business days)

• All Australian orders are dispatched with Standard Shipping via Australia Post.

• All New Zealand orders are dispatched with DHL Express.

• We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address

Please note: Once an order has been placed, Jets is unable to change the delivery address. Once the package has been dispatched it is up to the customer to re-direct this with Australia Post.

Delivery Locations

• Jets AU delivers to Australia and New Zealand only.

If you're a UK, US or Canadian customer, please change your store view (top left of your browser or device) to be redirected to your local site.

We offer 30 day free returns for all orders, provided you have:

• Proof of purchase (order number)

• Garment/s are in their original condition, with tags and hygiene stickers still attached.

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

​Please note: $30 Sign Up discount code is applied proportionally across each item purchased and on returning the sign up code will be forfeited accordingly.

Step 1: Go to My Account  then click on the Returns tab to see your orders. If you checked out as a 'Guest' please begin your return HERE.

Step 2 Once selected, you'll be directed to the Australia Post website. (Note: For all New Zealand orders, please use the DHL Returns Portal instead).

Step 3: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.

Note: Returns are
processed within 3-5 business days of being received at our warehouse. Please
keep your return reference number as this can be used to track your return.

Please rest assured,you can always reach out to our Customer Service team who are more
than happy to help

tep 1: Go to My Account and click on the Returns tab to see your orders, then copy the relevant order number. If you signed up as Guest please click HERE

Step 2: Then open the DHL Returns Portal and provide your order number for DHL to identify your order.

Step 3: Select the item/s you wish to return, provide a return reason and select your shipping method.

Step 4: Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.

Note: Returns are
processed within 3-5 business days of being received at our warehouse. Please
keep your return reference number as this can be used to track your return.

Please rest assured,you can always reach out to our Customer Service team who are more
than happy to help

We offer exchanges within 30 days of purchase.

• Jets offers same value exchanges only. You can exchange your item for an item of the same value and style, but in a different colour or size (subject to product availability).

• Simply follow the returns process under 'How to submit your online return' but choose exchange.

Note: Refunds and exchanges will be processed within 5 business days of Jets receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.

• Please visit our Store Locator for all our stockists.

• If you bought a JETS item at one of our many stockists, we highly recommend that you contact the stockist’s customer service team to further assist you with any return queries.