Delivery and Returns
Delivery within Australia
Orders under AU$200: AU$10
Orders over AU$200: FREE
Delivery to New Zealand
Orders under AU$200: AU$20
Orders over AU$200: FREE
• Delivery time frame is 1-3 business days (or for NZ orders, DHL Express is 2-4 business days)
• All Australian orders are dispatched with Australia Post.
• All New Zealand orders are dispatched with DHL Express.
• We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address
Please note: Once an order has been placed, Jets is unable to change the delivery address. Once the package has been dispatched it is up to the customer to re-direct this with Australia Post.
• Jets AU delivers to Australia and New Zealand only.
If you're a UK, US or Canadian customer, please change your store view (top left of your browser or device) to be redirected to your local site.
We offer 30 day returns provided you have:
• Proof of purchase (order number)
• Garment/s are in their original condition, with tags and hygiene stickers still attached.
In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
Step 1: Go to My Account then click on the Returns tab to see your orders.
Step 2: If your order is within our 30 day policy, you'll be able to select the order you'd like to return or exchange.
Step 4: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.
Note: Returns are processed within 3-5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return via Australia Post.
tep 1: Go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.
Step 2: Then open the DHL Returns Portal and provide your order number for DHL to identify your order.
Step 3: Select the item/s you wish to return, provide a return reason and select your shipping method.
Step 4: Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.
Note: Returns are processed within 3-5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.
We offer exchanges within 30 days of purchase.
• Jets offers same value exchanges only. You can exchange your item for an item of the same value and style, but in a different colour or size (subject to product availability).
• Simply follow the returns process under 'How to submit your online return' but choose exchange.
Note: Refunds and exchanges will be processed within 5 business days of Jets receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.
• Please visit our Store Locator for all our stockists.
• If you bought a JETS item at one of our many stockists, we highly recommend that you contact the stockist’s customer service team to further assist you with any return queries.